Tier-1 triage and routing·forthcoming
VIP customer fast-lane
Routes flagged customer accounts directly to a senior queue with structured context.
§ live preview
forthcoming
VIP customer fast-lane is committed publicly and queued. The Live Preview will run here when the YAML lands.
See where this is in the queue§ connect
mcp url
VIP customer fast-laneis not yet provisionable. Subscribe to Pro and you’ll get the URL the moment it goes live — your subscription covers the whole catalog as it ships.
Subscribe to Pro — $19/month§ source
Open YAML. Read it before you subscribe.
The harness that enforces this YAML is closed and hosted. The YAML is what you can audit, fork, and reason about.
YAML committed at launch. The roadmap shows the queue.
§ related in tier-1 triage and routing
- Intent classification intakeClassifies an inbound message into one of six intents and routes to the matching downstream workflow.
- Ambiguous message disambiguationAsks one targeted question when the inbound message is too vague to route, then re-routes with the answer.
- Duplicate ticket detectionConfirms whether an inbound message is a duplicate of an existing open ticket and merges or splits accordingly.