Intent classification intake
Reads a single inbound customer message, classifies it into one of six intents (billing, technical, account, refund, feature, other), and emits a structured handoff to the matching downstream workflow.
Use this as the entry point of any AI-fronted support stack. It is the first workflow your client's Claude or ChatGPT calls when a ticket arrives.
It does not respond to the customer beyond an acknowledgment line; resolution is the responsibility of the workflow it routes to.
- intake
- classify
- handoff
Provisioning the MCP URL for Intent classification intake is part of Pro.
Free accounts can read the YAML, run the Live Preview, and provision one starter URL. Pro provisions URLs for the whole catalog.
Open YAML. Read it before you subscribe.
The harness that enforces this YAML is closed and hosted. The YAML is what you can audit, fork, and reason about.
1# intent-classification-intake.yaml2name: intent-classification-intake3version: 1.0.04category: tier-1-triage5description: Classifies an inbound message into one of six intents.6 7inputs:8 - name: message9 type: string10 required: true11 12intents:13 - billing14 - technical15 - account16 - refund17 - feature18 - other19 20harness:21 - step: intake22 require: [message]23 - step: classify24 model: deterministic25 confidence_floor: 0.726 on_below_floor: route_to(ambiguous-message-disambiguation)27 - step: handoff28 emit:29 intent: <classified>30 confidence: <score>31 original_message: <message>32 33outputs:34 - intent35 - confidence36 - original_message37 Need intent classification intaketuned to one client’s voice, escalation logic, and required fields? That’s a $99 personalization.
One-shot fee. Turnaround stated up front. The result is yours, with the deterministic harness already wired.
- Ambiguous message disambiguationAsks one targeted question when the inbound message is too vague to route, then re-routes with the answer.
- Duplicate ticket detectionConfirms whether an inbound message is a duplicate of an existing open ticket and merges or splits accordingly.
- Language detection and routingDetects message language and routes to the matching localized workflow.