Ambiguous message disambiguation
Detects messages with insufficient signal for confident intent classification and asks a single, targeted clarifying question before routing.
Use after the intent classifier when confidence falls below 0.7. It prevents the most common cause of bad routing: classifying on a four-word message.
It asks one question and stops. If the customer's reply is still ambiguous, it escalates to human triage rather than guessing twice.
- intake
- classify
- collect
- handoff
Provisioning the MCP URL for Ambiguous message disambiguation is part of Pro.
Free accounts can read the YAML, run the Live Preview, and provision one starter URL. Pro provisions URLs for the whole catalog.
Open YAML. Read it before you subscribe.
The harness that enforces this YAML is closed and hosted. The YAML is what you can audit, fork, and reason about.
1# ambiguous-message-disambiguation.yaml2name: ambiguous-message-disambiguation3version: 1.0.04category: tier-1-triage5description: One targeted clarifying question, then re-route.6 7inputs:8 - name: message9 type: string10 required: true11 12harness:13 - step: intake14 require: [message]15 - step: classify16 model: deterministic17 confidence_floor: 0.718 on_below_floor: continue19 - step: collect20 ask_one: clarifying_question21 max_turns: 122 - step: classify23 model: deterministic24 on_below_floor: route_to(human-handoff-with-context)25 - step: handoff26 27limits:28 total_turns: 329 Need ambiguous message disambiguationtuned to one client’s voice, escalation logic, and required fields? That’s a $99 personalization.
One-shot fee. Turnaround stated up front. The result is yours, with the deterministic harness already wired.
- Intent classification intakeClassifies an inbound message into one of six intents and routes to the matching downstream workflow.
- Duplicate ticket detectionConfirms whether an inbound message is a duplicate of an existing open ticket and merges or splits accordingly.
- Language detection and routingDetects message language and routes to the matching localized workflow.