Tier-1 triage and routing·forthcoming
Language detection and routing
Detects message language and routes to the matching localized workflow.
§ live preview
forthcoming
Language detection and routing is committed publicly and queued. The Live Preview will run here when the YAML lands.
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mcp url
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YAML committed at launch. The roadmap shows the queue.
§ related in tier-1 triage and routing
- Intent classification intakeClassifies an inbound message into one of six intents and routes to the matching downstream workflow.
- Ambiguous message disambiguationAsks one targeted question when the inbound message is too vague to route, then re-routes with the answer.
- Duplicate ticket detectionConfirms whether an inbound message is a duplicate of an existing open ticket and merges or splits accordingly.