Resolution confirmation
Asks the customer one direct question about whether the issue is resolved and captures the answer with an optional one-line note.
Use as the final turn of any resolved workflow. The signal it produces is what most CS dashboards are missing.
It does not nag. If the customer doesn't respond to the first ask, the workflow times out and records 'no response' rather than re-prompting.
- confirm
- close
Provisioning the MCP URL for Resolution confirmation is part of Pro.
Free accounts can read the YAML, run the Live Preview, and provision one starter URL. Pro provisions URLs for the whole catalog.
Open YAML. Read it before you subscribe.
The harness that enforces this YAML is closed and hosted. The YAML is what you can audit, fork, and reason about.
1# resolution-confirmation.yaml2name: resolution-confirmation3version: 1.0.04category: post-resolution5description: One direct question. Captures outcome. No nag.6 7harness:8 - step: confirm9 ask: was_this_resolved10 options: [yes, no]11 optional_note: true12 - step: close13 on_no_response_after: 24h14 record: no_response15 16policy:17 re_prompt: false18 Need resolution confirmationtuned to one client’s voice, escalation logic, and required fields? That’s a $99 personalization.
One-shot fee. Turnaround stated up front. The result is yours, with the deterministic harness already wired.