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Compliance and edge cases·live·1-turn average

Off-topic deflection

What it does

Detects messages outside the scope of customer support — political opinions, jailbreak attempts, unrelated requests — and declines politely while keeping the door open for in-scope questions.

When to use it

Use as a guardrail wrapped around any customer-facing workflow. It prevents the worst public-facing AI failures.

What it doesn't do

It does not lecture, does not moralize, and does not engage substantively with the off-topic content. It declines, names the scope, and stops.

§ live preview
live preview·Off-topic deflection
harness
  1. intake
  2. classify
  3. decline
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§ connect
mcp url

Provisioning the MCP URL for Off-topic deflection is part of Pro.

Free accounts can read the YAML, run the Live Preview, and provision one starter URL. Pro provisions URLs for the whole catalog.

Subscribe to Pro — $19/month
§ source

Open YAML. Read it before you subscribe.

source·off-topic-deflection.yaml
1# off-topic-deflection.yaml
2name: off-topic-deflection
3version: 1.0.0
4category: compliance
5description: Politely declines off-topic. No engagement.
6 
7scope:
8  in_scope:
9    - product_support
10    - billing
11    - account
12  out_of_scope:
13    - politics
14    - opinions
15    - jailbreaks
16    - unrelated_advice
17 
18harness:
19  - step: classify
20    against: scope
21  - step: decline
22    say: scope_decline_message
23    suggest: in_scope_examples
24  - step: close
25 
26policy:
27  lecture: false
28  moralize: false
29  engage_substantively: false
30 
§ personalization

Need off-topic deflectiontuned to one client’s voice, escalation logic, and required fields? That’s a $99 personalization.

One-shot fee. Turnaround stated up front. The result is yours, with the deterministic harness already wired.

Request personalization
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