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Product support and troubleshooting·live·3-turn average

Feature discovery

What it does

Takes the customer's described problem and points to the documented feature that solves it, citing the relevant docs section.

When to use it

Use for the substantial fraction of tickets that are 'how do I do X?' when X is already a documented feature.

What it doesn't do

It only references documentation you pass in. It does not invent features and does not promise unreleased ones.

§ live preview
live preview·Feature discovery
harness
  1. intake
  2. classify
  3. handoff
Press play to step through the conversation.
§ connect
mcp url

Provisioning the MCP URL for Feature discovery is part of Pro.

Free accounts can read the YAML, run the Live Preview, and provision one starter URL. Pro provisions URLs for the whole catalog.

Subscribe to Pro — $19/month
§ source

Open YAML. Read it before you subscribe.

source·feature-discovery.yaml
1# feature-discovery.yaml
2name: feature-discovery
3version: 1.0.0
4category: product-support
5description: Points to existing documented features.
6 
7inputs:
8  - name: question
9    type: string
10  - name: docs
11    type: array
12 
13constraints:
14  ground_in: docs
15  invent_features: false
16  promise_unreleased: false
17 
18harness:
19  - step: intake
20  - step: classify
21    match_against: docs
22  - step: handoff
23    emit:
24      doc_section: <slug>
25      cite: true
26 
§ personalization

Need feature discoverytuned to one client’s voice, escalation logic, and required fields? That’s a $99 personalization.

One-shot fee. Turnaround stated up front. The result is yours, with the deterministic harness already wired.

Request personalization
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